iquem5
8/30/2006 2:37:37 PM
I have a 2002 GL with 56k on it. Have done all maintenance as recommended by Hyundai. Vehicle won't start. Took to dealer and they said that water pump went out, oil and antifreeze mixed and head is warped. Got the extended 10/100 warranty and dealer says not covered. Anyone else with this problem or suggestions?
frozeh2o
8/30/2006 11:33:43 PM
The water pump should be covered under the powertrain limited warranty for 10 years or 100,000 miles....im quoting from the owner's handbook for my 2002 Accent "Cylinder block/head and all internal parts,manifolds,timing gears and belt,timing cover,gaskets and seals,oil pump,water pump,fly-wheel,oil pan assembly,and rocker cover and engine mounts."If the water pump went out and it was no fault of yours then they should replace the engine since it was something covered under the warranty that did the damage to the motor,in my opinion.
iquem5
8/31/2006 11:30:32 AM
Thanks for the response. I have been so frustrated with this that I didn't even think to look there. I was so focused on the fact that I have a 10/100 Bumper to Bumper, where it should be covered regardless. The dealer says they have a rep coming to look at it to see what they can do. I will update as info is learned.
frozeh2o
9/1/2006 11:01:52 AM
Thats good....if you dont like the rep's answer to the situation you can file for arbitration with the Better Business Bureau to get a third party perspective.After that,only other option is file a lawsuit with a good attorney.....good luck
greatbison
9/4/2006 3:26:50 PM
Yikes, makes me fell good to know that the dealer has my back on that warranty...... then again, that might just be your dealer giving you a hard time. I might try contacting the corporate office or something like that.
iquem5
9/11/2006 3:08:46 PM
GOOD NEWS!! Hyundai is covering a new engine completely. Hyundai does not allow the dealers to make the call on engine replacements that are under warranty. This is the protocol that must be followed. Should have been told that upfront as opposed to it is not covered, but whatever, got the news I needed. The Hyundai rep was very prompt, courteous and explained everything in writing. They still are not certain as to what caused this. Thanks to all who responded.
frozeh2o
9/11/2006 11:28:31 PM
Good deal.....hope this engine lasts longer this time around....i wonder if you will get a 100,000 mile warranty on the new motor also.
Doohickie
9/13/2006 11:51:22 AM
I think the warranty is based on vehicle miles, not engine miles.
