Won't buy from Kspec EVER AGAIN!

Today, 08:45 AM

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So let me start by saying that this all started because I misinterpreted a Kspec Ebay listing. They had a Tib/Turbulance rear strut bar listed (no years listed, just Tib/Turb). I purchased it thinking it was for 03-06 models. When I discovered my mistake I wrote them to ask if I could cancel the purchase or adjust for the right model. The emails are as follows:

Feb 25 (from me)
I just bought this item, but I think I might have made a mistake. Is this rear strut bar for a 2005 Tiburon? If not, can I cancel my order? I'm really sorry for the mistake.

Feb 25 (Kspec response)
Dear customer,
We can send you the Tuscani one (New Tiburon).
Thank you.

March 17, after the Tib/Turb bar was shipped instead of the Tib/Tusc one that they said they would ship. I emailed Kspec:
I know it was my fault for ordering the wrong model, but you said you would send the bar for the Tuscani to correct the situation. You still sent the one for the Turbulance/Tiburon, not the Tuscani/Tiburon. Can I please exchange this for the correct one? I have a 2005 Tuscani/Tiburon GT.

March 21, After verifying the original email for Kspec, they replied:
Dear customer,
We are truly sorry but it is our mistake as well.
Please send us your shipping address again.
You can keep the older Tiburon one as well.
Just leave us a good feedback.
We will provide you the replacement.
Thank you.

I thought this was excellent customer service. It would have been, had I EVER received the replacement.
April 6, emailed to confirm shipping and get tracking number:
Hi, I was just wondering if this item (rear strut bar for '05 Tib) has shipped and if so, do you have a tracking number?
Thank you

A couple of days later, the Kspec reply:
Thank you for purchasing at kSpec.
Dear customer,
The order usually takes around 2 weeks from the purchase date.
Depending on postal condition, order might take longer or shorter.
Please be advised.
Tracking info is provided when the order is lost.
Thank you.
Sales Team
kSpec.com

Fine. This didn't address my question at all, so I waited patiently for a while.

April 21, emailed Kspec again to check the status:
Could you please tell me if this part has shipped. I have not received it yet and we agreed on the replacement almost one month ago (see highlighted section below). My shipping address is listed below and the part is the rear strut bar for an '05 Tiburon GT.
Thank you,

A couple of days later, the reply from Kspec:
Dear customer,
Strutbars are always in stock.
It has been shipped.
Please tell us your delivery information, we will track your order for you.
Sorry for the troubles.
Thank you.
Sales Team
kSpec.com

Confirmed my address for them again, did not receive any tracking information or ETA

May 5, I have lost my patience at this point and email Kspec AGAIN:
Any word on when I should expect this item to reach me? I've been waiting since March for the replacement to come and all I've got from you is that "it has shipped." Do you have a tracking number or something that might indicate whether or not I'll be receiving this strut bar soon? See below for my shipping information on a 2005 Tiburon GT rear strut bar.
Thank you.

May 5, the response from Kspec (again, with no information that actually helps me):
Dear customer,
We are truly sorry for the delay.
We will track your order and let you know.
Thank you.
Sales Team
kSpec.com


May 10, I've completely lost all patience as my email should convey:
The mail has come and gone yet again with no strut bar being delivered to me. The idea behind "tracking" a package is so that the customer will know when it should arrive. You've been "tracking" this package for me for 2 months now and I have no idea if it will EVER reach me. Will you please give me the tracking information so I will know once and for all if this part has been shipped. Quite frankly, I don't trust these repeated emails saying you're tracking it for me. It sounds more like you've never shipped the part and you're just stringing me along until I finally give up (which I don't intend to do). Your customer service through this ordeal has been horrible. Would you ever buy anything else from a company that treated you the way you've treated me? Seriously?

You agreed to send the strut bar on February 25th. It is now MAY 10th and I have received NOTHING! That's 74 days I've been waiting. Let me repeat that: 74 DAYS!! I would really like some resolution to this very soon. Not an apology. Not another email saying your tracking the item. Not another 2 months of waiting for a part that never arrives. Sorry if I'm being an ******* here, but this is ridiculous and I'm tired of being polite.


So now we're on DAY 82 with no resolution and Kspec isn't even going to dignify my displeasure by answering my email. No response whatsoever.
<sarcasm>
Great customer service, Kspec.
</sarcasm>

I will NEVER, repeat: NEVER, buy anything from Kspec again. This has been the worst example of customer service I have ever witnessed (and having spent almost 15 years in retail sales, I do have some idea of what good customer service is). I know I screwed up to begin with, but I tried to correct my mistake and they still screwed it up. Then they said they would make it right. If you say you're going to make things right, I expect that you'll follow through and make things right!

I would encourage the people on this board to think twice (or three times) before purchasing anything from Kspec. They clearly don't have their $h!t together and they have lost any opportunity for my continued business.