Warranty Coverage

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Warranty Coverage

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Hyundai Forum >> Vehicle Line Up >> Hyundai Santa Fe >> Warranty Coverage

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Warranty Coverage - 11/27/2007 7:04:58 AM

Nodnerb

Posts: 1
Joined: 11/27/2007
Status: offline

2004 Santa Fe, Check Engine light came on after 37,000 miles. Diagnosed as faulty evaporative close valve, replaced, no charge. 2 days later Check Engine light came back on. This time was diagnosed as "excessive dirt in cannister filter & close valve" Replaced filter and close valve $155.46. They refused to cover under warranty because "you live on a dirt road". This part is bolted to the underside of the car and not covered if you live on a dirt road? No mention in manual regarding restrictions on warranty if you live on a dirt road. Besides, what's an SUV anyway? Complained to Hyundai, got no response. Complained through Better Business Bureau, got no response.

Post #: 1

RE: Warranty Coverage - 11/28/2007 8:55:32 AM

Doohickie

Posts: 856
Joined: 2/6/2006
Status: offline

Wow that sucks. I'm kind of surprised it wasn't covered under warranty. If you did all related maintenance and there is no mention of extra maintenance based on dusty conditions, that should clearly be covered under warranty. I think I would contact the consumer advocate at the local newspaper or television station. We've done that with other things like home mortgages, and they fix it really quick because they don't want the bad publicity. If that fails, maybe small claims court would be next.

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