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Doohickie -> RE: Hyundai Dealership Sucks! (5/4/2006 12:44:26 PM)
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quote:
ORIGINAL: Sperki4
HYUNDAI DEALERSHIPS SUCK!!
No, just the one you went to. And if your car is out of warranty, that doesn't sound unreasonable for any dealership regardless of brand. Just to counter this, here is my experience:
I bought my Elantra at Freeman Hyundai in Irving, Texas. I live 40 miles from there, but when I bought in Ocotober they were the closest dealer with a GLS AT hatch which was the model I wanted. I spoke to the salesguy, Mike on the phone and he gave me an idea of how much I would pay, give or take. Mike was great, giving me the deal he offered on the phone, and their finance department was superb; that's one aspect of a dealership that people only complain about, but I've never had a better experience financing a car. They gave me a free oil change with the sale and when I got that done, I saw their shop was almost surgical in its cleanliness; you could eat off the floor. They changed the oil quickly, efficiently and courteously, and I also cashed in the $10 off parts coupon they sent me to buy some oil filters.
The next dealer I had some experience with was Allen Samuels on the Northeast side of Fort Worth. I bought several parts through the parts manager, Todd, including my a Tiburon rear sway bar to upgrade my Elantra, and also did my first balance rotate there. They run a special where they rotate and balance using a Hunter machine (the best around) for $30. Sweet.
Finally, when my car had its first warranty concern I went to West Loop Hyundai in Fort Worth. They aren't a superdealer like those other two (who are combined with other makes); they are a stand-alone Hyundai dealership. The facility is a little more tired than those other two, but the people there, including Bobbie the service writer and Mike the mechanic, are top-notch. I ended up needing a new purge valve, covered under warranty, and was sent on my way. That night I started installing some wiring for fog lights I was adding and when I was done the car wouldn't start. I had it towed back to West Loop and they worked on it all day, and finally found a missing fuse. In retrospect I'm pretty sure I did that by mistake. They could have embarrassed me; they could have charged me for a lot of diagnostics. They did neither; they just put a new fuse in and sent me on my way. No charge. And they were awfully friendly.
I feel fortunate that I have 3 great Hyundai dealerships reasonably close. Maybe yours isn't a good dealership, or maybe they reacted to your manner; I don't know. But all my local dealerships have treated me right so far.
The dealer relationship with Hyundai was a concern when I bought the car and I was a little worried about the dealers, but my actual experience couldn't be better.
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