RE: Dashboard Cracked~
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RE: Dashboard Cracked~ - 9/13/2007 8:54:12 AM
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Doohickie
Posts: 856
Joined: 2/6/2006
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This is costing Hyundai a lot in terms of money, but probably even more in terms of PR. Your quote is very telling: "Love my wifes Azera, am tempted with the Genesis but not if this crap keeps happening...!" They need to take care this before it turns into a PR blunder. I bet they are just about ready to strangle their supplier for the dash pads.
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RE: Dashboard Cracked~ - 9/14/2007 1:25:52 PM
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boppert1
Posts: 3
Joined: 8/31/2007
Status: offline
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My dealer took care of it right away and put their best technician on it (which is probably why it only took a day) They told me I was their first Azzy that had this problem but they had several sonatas they had to replace the dash on. When I brough it in I kind of got this look from the service manager like oh great...here we go with this model. Nothing but apologies for the inconvenience and I can't believe this happened - I'm terribly sorry's though. A word to anyone out there's dealer who may be attempting to replace one for the first time. According to my service director it was a B**ch to put in and they questioned several times during the install if it was the correct part.
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RE: Dashboard Cracked~ - 9/17/2007 2:15:16 PM
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AZERA007
Posts: 4
Joined: 9/17/2007
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Hey, Jim. I'm the newest newbie from the OC - probably seen you rollin' near the 55/405/73 golden triangle. Happy to hear the dealer in Long Beach has a good rep in Fountain Valley. My '07 just turned over 5,000 miles and has logged zero time in a service bay since its first oil change in July. Do I understand that your experience with the dealers in Costa Mesa, Irvine and Santa Ana is less than satisfactory?
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RLS IN LONG BEACH, CA
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RE: Dashboard Cracked~ - 11/13/2007 10:12:35 PM
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spoolenturbo
Posts: 12
Joined: 7/8/2007
Status: offline
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Azera007 - From what I read Costa Mesa Hyundai is a dive... And not sure about one in Santa Ana... sorry took so long to get back...
I will update everyone with new photos of our dash NOW! I really been procrastinating to see what the effects would be. Seemed like the cracking stopped until looked closer a week ago, now it's on the way to making an entire "outline" of the airbag door... This will be taken care of soon, since we have a new sound from the engine I reallllllly want to be looked at. Sounds like the water pump bearing is going bad... NOT COOL!
Take Care everyone,
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- Jim
Costa Mesa, Ca
USA
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RE: Dashboard Cracked~ - 12/7/2007 5:29:55 PM
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angel44fish
Posts: 1
Joined: 12/7/2007
Status: offline
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Not that I wish this problem on anyone else, but I'm glad to find others who share this disheartening problem with their Azera. I had not had my 2006 for more than 6 months when I noticed a 2 inch, curved crack in my dashboard around the airbag. My Hyundai dealer was perplexed, but immediately orded a new dashboard under warranty. It took a couple of weeks to get it in, but only one day to replace. As others stated, I wouldnt rush this job as they have to disconnect and reconnect alot of electrical to replace dashboard. I was very pleased with the service my dealer provided.
Now the fun part....another 8 months and...you guessed it...my dashboard is cracking again. Same as last time, I noticed a small crack that continued to grow...and now the same is happening on the other side...soon it will be around the entire airbag. The dealership is waiting to hear a resolution from the warranty rep, but that was 2 oil changes ago!
I'll keep you posted on my progress.
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Printable Version
So mine better not crack... 