Worst Customer Experience To Date - Left Hanging

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Jun 22, 2022 | 09:51 PM

gmeihoff

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Joined: Jun 2022

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Worst Customer Experience To Date - Left Hanging

This has been the worst customer experience of any product that I have had to date! Was driving through the mountains when the engine on my 2013 Hyundai Santa Fe 2.0T (96K miles) suddenly gave out and we had to pull over in the middle of nowhere. Ended up having to be towed 90 miles back to the dealership. We loved this car and had all services done either at the required time or earlier. Even though we have a 10 yr/100K warranty, Hyundai is refusing to replace a needed new engine. I finally got hooked up (via e-mail) to a Hyundai case manager who will not return my calls or e-mails. I have been calling and leaving messages as well as sending e-mails DAILY for over two weeks and I have received no contact back. In fact, I am not sure if he is even receiving my messages. No one else at Hyundai will help. They keep saying the case manager will get back to you in 3 - 5 business days but I have heard that many, many times now and it never happens. That time passes and no one contacts me and, to date, my case manager has NEVER contacted me. The dealership says they are waiting to hear from the case manager before proceeding. The case manager is refusing to communicate with me or the dealership. In summary, over a month later, my Hyundai Santa Fe is still at the dealership and I cannot get anyone at Hyundai to contact me. I have no idea how or when this issue will be resolved. I have never been treated this way by ANY product or service I have worked with.