How do you rank your dealer?
 

This is a question I love to ask. How do you rank your dealer on service experience. Do they treat you failry? Do they get your car out in time?Do they diagnose the problem right the first time? Throw in your likes and dislikes .

RE: How do you rank your dealer?
 

i dont have a hyundai, as some of you may know, but a good friend has one, and has received a lemon law check...for the endless problems with stupid non-drivability things. they would often have an appointment to get something looked at, and they arrived like 5 minutes before the scheduled time..and about an hour later, they were asked "has someone helped you"?

RE: How do you rank your dealer?
 

I was hoping to get responses from people who own a Hyundai and experience first hand with their dealer. Thank you for the input though.

RE: How do you rank your dealer?
 

hey tec, my dealer is ok for the nost part , i own a 03' tibby my car is great , but i did have a prooblem with the paint dept. i got the part back half painted and still have not gotten back a full painted part yet, tehyb keep telling me thats its going to be a few more days before they can paint it again,so i leave come back and get the same thing over and over .

RE: How do you rank your dealer?
 

We just got ours last month, so we haven't had a service yet (although its overdue). The sales experience was excellent. We got a price that was about $5000 under sticker without dickering. Our salesman talked to us like we were people, not "ups", and we never talked to a manager until we were almost taking delivery. It was at Hyundai of Everett in Everett, WA.

05SG

RE: How do you rank your dealer?
 

I havent had to take mine in for anything yet and Ive got 1400 miles on it already (in a month).
The salesman told me I needed to get the oil changed at 1200 miles but when I called to make an appointment for it the service manager said I didnt need it changed until 3000 miles.
After the first oil change Ill be doing it myself in the driveway like I always do.

RE: How do you rank your dealer?
 

it seems to me that this site is mostly american, does anyone know if there is a canadian website, and does any one know where in toronto i can get a fair deal on a hyundai

RE: How do you rank your dealer?
 

sorry ranger99, I live on the wet coast, 3000 miles from you. Can't help you with Toronto dealers.

RE: How do you rank your dealer?
 

I haven't had any car troubles with my car yet(I've only had it for just over 2 months). I did take it in for it's first oil change 2 days ago at 2700 miles. They took about 45 minutes with it, then after I left, I noticed they left the oil fill cap off. I immediately returned to the dealership and informed them of the incident. They were very considerate and quick to make sure I didn't loose the fill cap, then they asked if I wanted them to clean the engine and interior. After seeing how the clean the outside, I would rather not have them clean the rest of my car. Sales experience was excellent. They were able to work with me and get me out of $3000 of negative equity in my previous 3/4 ton V10 4x4 pickup. The salesman was very helpful, and everyone in the dealership congratulated me on my purchase and welcomed me to the Hyundai "family".

RE: How do you rank your dealer?
 

When I called to make the 1200 mile oil change appointment the service manager said I didnt need one until 3000 miles. My salesman told me it was supposed to be done at 1200 miles.

I took the survey Hyundai sends out back to the dealership tonight and they gave me a card for a free oil change.

RE: How do you rank your dealer?
 

On a scale from 1-10, (10 being the highest) I would rank my dealership a 6.5. They are nice people but I had to go in 3 times for my window tape. It is still pealing now, I just decided to tuck the thing in. I can't keep wasting my time if the stuff isn't going to last.

RE: How do you rank your dealer?
 

Well, as a brand new 06 Sonata owner (about 9 hours or so) I cant comment on the service aspect...hoping it is great.

But from a sales aspect, I had one bad and one great experience.....

First experience was two evenings ago.....dealer called me on the phone (internet lead) and said he could make me a great deal on a demo with 1300 miles.....we get the kids to a sitter, etc etc and go down right after work.....3 hours later, they wanted us to pay $400 over invoice with no consideration for the fact that it was a used (though untitled) car........Not a great deal IMHO. The big burly store manager sat there and told us how he was "overvaluing" our trade in and we were lucky to get that, etc......Not pleasant. The way I see it, a car is like a pair of underpants...once someone else's butt has been in it for any length of time, it is USED! Who knows how that car was treated in its first 1300 miles, right? Ironically, had he chopped off $500 or so we would have probably bought that one.....This was Cochran Hyundai South Hills.

Last night, we visited Bowser Hyundai in Pleasant Hills PA....Jeff sat down with us, used no high pressure tactics and made us a fair deal on the same car, only brand new but no sunroof (which we really didnt care about)......no screwing around with back-and-forth stuff....no huge burly manager coming out trying to intimidate....we told them him what we wanted, they countered, and then we met in the middle.,..Jeff left the desk just ONCE to talk to his manager.....when he came back he was ready to deal. We struck a fair deal, I think. I am sure they made money on the deal, but that's OK....We paid about $450 over Kelly blue book invoice....about $1100 off of the sticker....and got what I thought was fairon our tradein......(its depressing how little a car is worth after 7 years and 110k miles)

The finance guy was very helpful and made us very comfortable....didnt try selling us all the usual crap...he offered, we declined, he moved on....then, after he heard about our story about Cochran, the store manager came in to meet us (this was the FIRST time all night!) after we had already signed for the car and took 1% off of our Hyundai financing rate and gave us a $1300 extended warranty for $493 total. I was shocked! He said "You'll tell 100 people about your bad experience at the otherp lace and hopefully tell the same 100 people about your experience here, and that will help me sell more cars!".... Bowser is the areas best volume dealer, I was told...and I can see why! (Geez, I sound like an advertisement)

I am hoping that their service is as good.....we shall see! I am pretty picky when it comes to service....

We love the features in the car, and it rides great and has plenty of zip...although the 6 would have been nice, we were worried about economy overall.

Thats my story......hopefully it will go on to be a great one!

Shadango

RE: How do you rank your dealer?
 

On a scale of 1 to 10, with ten being the best, I would have to rate my service center at Hyundai a 10 so far. Not once have I had a problem with Valley Stream Hyundai over here in NY.
In the begining when I was doing research on the Santa Fe I heard so many horror stories of dealerships and their service centers that I came close to saying no to getting one. Previously I had a Mazda and ironically I had it service at a joint Mazda/Hyundai service center. Man that was a mistake. Vowed never to go there again. But upon checking other brands and their horror stories of service I decided to go for it Hyundai and service it at another dealership. Although I cannot rate my dealership for the sale since I bought mine through CarsDirect over in NJ, the service I have recieved at VS have been so far exceptional. In fact I was so surprised the first time that I even sent a letter of commendation to Hyundai headquarters on how they treated me.

TS out

RE: How do you rank your dealer?
 

Shadango -- As a Ford dealer employee, and extremely active member at several Ford Truck websites (5000+ posts), it sucks to hear stories like your first one. You unwittingly stumbled into a "liner/closer" store. Your first salesman gets you interested, goes on your test drive, lines you up. The sales manager then comes over, sees how you are doing, then throws the high pressure trick on you. Many so-called "hassle-free" stores still run this tactic. Personally, as soon as I see a closer come over, that's when I get the heck out of Dodge. Or Hyundai, or whatever :D

Ironically, the best sales experience seems to be at the small independant lots. They usually give their salesmen free reign, that's if there is a sales manager there at all. But you have to watch what you buy.

But to get back to Hyundai dealership experience, I couldn't be happier. Since my last post on this thread, we've had our first oil change. My girlfriend just sat in the waiting room for about a half-hour and they were done. First one was free, but they're $19.95 after this.

And our dealer is the largest on the west coast, so they say. I have no reason to doubt them. I live down the street, and they constantly have different inventory.

RE: How do you rank your dealer?
 

I had a horrible experience with my dealer. Capitol Hyundai in Columbia South Carolina. When I asked them to take a look at the clutch(I was having trouble getting the car in gear...all gears), and check the air bag light, it took them 3 hours to reset a light that had a bunch of codes they hadn't seen before and didn't know what to do about. And at 37k miles on a 2 year old car with the original tires and original brakes, I was told the clutch was smoked and it would be $900 to fix it. No questions about how long it had been acting up or anything. They just jumped to the customer pay side of it. I had been bringing the car in for the past 2 years for all the general servicing.

After calling HMA and finding out they can't/won't do anything without the dealer backing, I took it for a second opinion about an hour away. The dealership in Florence South Carolina is much smaller, only three service bays and one of those without a lift. The service manager was very helpful, he listened to me rant and rave about how I had been treated. He did explain(as I already knew and understood) the warranty, but he couldn't believe that it was put to me right off the bat without someone looking further into the issue. Turns out the pressure plate was faulty, A WARRANTIED ITEM, so the whole job was covered. The job didn't end up costing me a dime, just my time driving an hour away for service with one 10 min away.

Sorry this is a ramble.....this all just got resolved today and I still get worked up over the way Capitol treated me. The bottom line......NEVER GO TO CAPITOL HYUNDAI. Florence is the place to go.

RE: How do you rank your dealer?
 

The dealer here in ohio. Seems very fair. They are loc. off the Bedford Automile in the Cleveland.. So far we've been trying to set up with performance parts at the dealer. It's seem that it's going very well..

RE: How do you rank your dealer?
 

The Hyundai dealer I go to is located in Toronto called Par Hyundai. I find them great and not too pushy when it comes to buying. 8.5/10.

RE: How do you rank your dealer?
 

I bought my Accent in September of 05. With nearly 9000 miles on it, I have not taken the car back to the dealer for any reason.
The salesman was very helpful though not his fault for dragging out the process of purchase. Haven't dealt with the service dept yet. They have called several times for service but, I have always had the fear that they seem to find something wrong no matter what. I guess I have had implanted in my head that dealers only want your money. I frankly don't trust them.
My Opinion,
Brant

RE: How do you rank your dealer?
 

I buy all of my cars used. There are no payments, dealers, hasles, or anything like that. I bought my Accent for 1000 and it is a great car, granted I put alot of money into it, but all of which was by choice.

RE: How do you rank your dealer?
 

I didn't buy my car new, but have had it to a local dealer for service a few times. Not impressed. The first time was a "no start" condition; after having it for a week they finally got around to replacing the crank sensor. The second time was to diagnose transmission noise (5-speed). They had the car for four or five days and called me with "Good News!! Your transmission is bad so it's covered under the warranty." Uh-huh, a bad manual transmission on a car with 53K on it doesn't sound like good news. Anyway, they replaced the tranny and I later found: 1.) Missing bolt and washer for the air inlet/ radiator support 2.) One of the underside plastic gaurds was reassembled with ONE of the four bolts and flapping in the wind. 3.) The oil pressure sensor was not hooked up. This kind of "professionalism" is the reason I do most of my own work.

RE: How do you rank your dealer?
 

WHY IN GOD'S NAME DID YOU BUY AN EXTENDED WARRANTY???

I mean ... you have several warranties already provided by Hyundai. I think you were taken advantage of. You have 10 years-100,000 miles with the new car. You have 7 years unlimited mileage body perforation warranty, you have 5 years unlimited mileage roadside assistance, and you have 5 years-60,000 miles of bumper-to-bumper.

YOU BOUGHT AN EXTENDED WARRANTY??? YOU NEED YOUR MONEY REFUNDED. I would complain to Hyundai about that one!!!

RE: How do you rank your dealer?
 

All I've had done at this time is an oil change. They got it done quickly, and the only thing I didn't care for was the service manager telling me not to change my oil at 3,000 miles. He recommended 5,000 miles. The Azera booklet says 3,750 miles. I get free oil & filter change and tire rotation for one year [deal was part of the sale at this dealership].

All in all ... the service people that actually did the work were very thorough and checked other things, topped off fluid levels, etc. We haven't had any other problems. There isn't anything at all wrong with this car. My husband and myself have been looking for something to go wrong, or be wrong from the start, but this car is perfect. Amazing!

RE: How do you rank your dealer?
 

I have nothing but good things to say about the three different Hyundai dealers I've used for service. The purchasing dealer is 40 miles away so I don't use them much, but they gave me a free oil change and did it quickly and flawlessly in a shop where you could eat off the floor. I've had my tires rotated and balanced at another dealer that has a Hunter balancing maching, which is important to me because of tire vibration issues I've heard that some people experience (there is Hyundai Tech training that discusses this issue). The third dealer I went to because they are close to where I work and I got a Check Engine Light on the way to work. It took them two times to diagnose the problem but they finally replaced the purge valve and so far, no recurrence. Even though they had a little trouble diagnosing, they were very courteous and conscientious in their attitude and were determined to get it right.

As a kind of funny aside, the day I got the car back after that repair, I started to put in some fog light wiring, including using the provisions in the fuse box for the fog lights if they are OEM. When I was done for the night, the car wouldn't start. I took all the new wiring out and had it towed right back to the dealer (using Hyundai Roadside Assistance), and they found that a fuse was missing. Along the way, I either moved a fuse or it fell out. They fixed that for free as well. Like I said, very courteous and conscientious.

(The fog lights are now in and work fine.)