09 Sonata Elect. Problems and Hyundai Hotline Difficulties
After a lot of research and negotiating, I drove off lot with Willow Grey option package 2 4 cyl. GLS on Aug. 4th 215 miles, obtained from a different dealer. I put 50 miles on car that day. Next morning car would not shift out of park. Dealership sent over a replacement, I showed the salesman how to release the shift lock, car returned 5 hours later "all fixed", with 10 more miles. I then took my wife for her first ride of 5 miles. Next morning, Aug 6th, same problem, I used the shift lock release and took the car to dealership, another 5 miles. The car remained at the dealership until it was finally repaired on Sep. 5th when I drove off the lot with 299 miles on the car. Over the 32 days, a module, solenoid, main fuse box, and main wiring harness were replaced, last two items difficult to obtain. Through a search done by the service writer, we discovered that the other dealership had replaced a brake light switch and transmission switch. The mechanics and the serivce manager also had discovered a broken bolt in the main fuse box which would not make contact when the engine compartment was cold, they believed this bolt to have been broken during assembly. I can't say enough about how well I was treated and the service I received at Shults Hyundai. Now the bad, I made five (5) calls to the Hyundai USA 1-800 number and spoke to the "flak catchers", nice ladies-no powers, who assured me that the regional office had been informed and who would get back to me. Never was I contacted by a Hyundai representative. I wrote to the Hyundai Corprote Offices explained my frustrations and the lack of communication in spite of their web sites claims to be concerned and desire to satisfy. I also detailed my frustrations during a Hyundai web site evaluation, which seems to be the only way to contact them through the web site. Last week, two months after obtaining the car, through a BBB representative, Hyundai offered a navigation system as compensation, no explanation as to why no communication. Now next week I have a BBB arbitration scheduled. I have also contact the NYS Attorney Generals office and should be getting an arbitration date in the future, if needed. I have concerns about the value of the car after 5 or more electrical repairs and the potential for future problems, I know that if I have to keep the car it will only be up to the 5 year warranty period. I keep pointing out that a car fax review would give this car's value a decreased estimate in most peoples view. As for the car, I think it is every thing I expected. It is comfortable, well thought out,, rides well and very comfortable. I drove an 09 GLS v6 for two weeks and really enjoyed it, but feared I would get a speeding ticket at some point. That Sonata had the beige interior which I find to not be anywhere as pleasing to the eye as the grey, I wish you could select which interior you wanted.
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RE: 09 Sonata Elect. Problems and Hyundai Hotline Difficulties
I can't say enough about how well I was treated and the service I received at Shults Hyundai. Now the bad, I made five (5) calls to the Hyundai USA 1-800 number and spoke to the "flak catchers", nice ladies-no powers, who assured me that the regional office had been informed and who would get back to me. Last week, two months after obtaining the car, through a BBB representative, Hyundai offered a navigation system as compensation, no explanation as to why no communication. Now next week I have a BBB arbitration scheduled. I have also contact the NYS Attorney Generals office and should be getting an arbitration date in the future, if needed. |
RE: 09 Sonata Elect. Problems and Hyundai Hotline Difficulties
You might want to look at Smart Money web site which someone in another forum suggested to me. An article, http://smartmoney.com,
about the BBB being to too cozy with the big business, which are the source for their funding, to actually have the consumers best interest as their goal . Another interesting article on the car companies and the lemon law process can be be found at http://seniormag.com. I am sure I will learn a lot of things I never wanted to learn as I proceed through this never ending trail of woe. |
RE: 09 Sonata Elect. Problems and Hyundai Hotline Difficulties
Last Tuesday I had the BBB arbitration hearing. I presented my case to the arbitrator and a Hyundai representative who had driven 8 hours and stayed overnight to argue for the company. I ended up explaining what and how the shift lock operates to the best of my ability. I had to argue that brake light switches, which were replaced, are indeed a part of the shift lock problem. I had to demonstrate and show where the main fuse box and wiring harness were located. I presented a time line of my experiences with the problems with the car, attempts to contact Hyundai, trips to and from the dealership, this was 5 pages. My main point was that out of 32 days after taking the car off the lot I had it in my possesion for less than 48 hours. The representative argued I had been covered by the waranty and they had been kind to provide me with loaners for the month plus period. Within 5 days I received a decision, the manufacturer shall provide a replacement vehicle! Now, I will have to see what sort of costs and frustrations I will encounter as a result of my "winning" the arbitration case.
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RE: 09 Sonata Elect. Problems and Hyundai Hotline Difficulties
Glad to hear the arbitration was ruled in your favour and I hope everything goes smoothly from here on out. Keep usup to date with what happens.
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