I've been having a problem getting reimbursed for rental car fees with a 2017 Hyundai Tucson that was in for warranty repairs. They had no loaners so I ended up having to rent through Enterprise for I believe over a month which cost over $1500, closer to $2000. I was given Hyundai corporate's number during the rental period and had a case manager assigned and told that rental fees would be reimbursed at up to $35 a day. Now I find out Hyundai corporate is refusing to reimburse me for the rental car fees because the approval of the repairs came in after my rental period. I of course had to contact them to find out what was going on, it was just dropped and marked as a final decision. Does this make any sense? I have no control over the timing of the approval. My car was dropped off in late August and it took "them" nearly 2 months to approve it. Now there's a general recall for this issue: https://www.kbb.com/hyundai/tucson/2017/recall/

"NHTSA CAMPAIGN ID:
21V727000
Report Date:
SEP 16, 2021
Vehicles Affected:
95515

Consequence:
A damaged engine can increase the risk of a fire or it can cause an engine stall, increasing the risk of a crash.

What You Should Do:
Dealers will inspect the engine. If bearing damage is found, the engine will be replaced. Dealers will also install a software update containing a new Knock Sensor Detection System (KSDS). Repairs will be performed free of charge."

My case manager never mentioned a thing about the point at which the warranty was approved having any effect on reimbursement. At the very least they have major communication problems over there. At this point I think it's just a loss for me because it's not really worth getting a lawyer or whatever over $1500. I just wanted to post this here in case other people are running into the same thing. Collectively there could be a opportunity for reimbursement.

 

Some companies have , some folks that don't know how to maintain good customer relations.
Situations like this don't help increase a good customer base nor maintain customer loyalty. Let's face it these days everything is controlled by that almighty dollar and when customer loyalty drops they complain about poor market conditions when their policy is the real cause for dwindling customers.

 

Yes, I’m guessing I’m not alone with this hence the reason I posted it. I’m sure that they feel like they can get away with it to even out their overall bottom line in certain situations. Like this. The thing is if I had been told initially that rental may not be covered by the warranty I would’ve been fine with it, not happy, and found alternate means for transportation, but they indicated that it would be covered and now I am out $1600. Also the way they dropped it without even contacting me was really lame. A little communication goes a long way.

 

What would you do if,,,,,,,,,,,,,,,,,,,you bought a new vehicle and the manufacturer stood behind just about all problems ,NOT ALL, but within reason, ?

They would put the other folks out of business.
There are many places that will accommodate a customer's concerns and , lets face it , like the saying says, "Why go anywhere else?"

 

Dropped off my 2017 Santa Fe Sport on April 18, 2022. Engine was in safe mode. Knock sensor issue. This was the third time for this problem. Local Hyundai Service in Calgary (Precision Hyundai) took over 40 days to sort the problem. They said it was Hyundai Canada's fault for the slow approval process. Engine was eventually approved for replacement.

I was told that if the engine is approved for replacement, the cost of the rental would be covered (they had no loaner cars). I have text messages to prove this.

Hyundai Canada website states - "If it is necessary to replace the engine, dealers will provide you with a free service loaner vehicle or Hyundai will provide a free rental car for your use while your vehicle is being repaired."

Picked up my repaired car on May 31, 2022 and returned the rental to Enterprise. I asked the rental manager if there was any charge and he said, no, it was covered by Hyundai. He sent me a statement dated May 31 which shows a zero balance.

All good, right? Nope. 50 days later we noticed a charge for $1200 on our credit card from Enterprise. No warning. No new bill. No heads-up from the dealership. It's about half the total cost of the rental.

Precision said talk to Hyundai Canada and they said talk to the local dealership.

Any one else find a workable solution for this problem? Any suggestions?